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Conga Support

Embedded Conga Grids Do Not Display

Sometimes an embedded Conga Grid does not display in a Service or Sales Console. Or, it won't display in a page layout when the organization ("org") has a custom URL; for example, instead of The reason for this may be due to a Salesforce clickjacking security setting.

Clickjacking refers to a method of tricking you into clicking a button or link on a Web page that appears legitimate. Clicking it can expose your system to malicious code. Salesforce has security settings that protect your Visualforce pages against this activity. However, some of these settings can interfere with apps such as Conga Grid that use inline frames to display content.

Follow these steps:

  1. In Salesforce, click Setup.
  2. Click Security Controls and click Session Settings.
  3. In the Clickjack Protection section, clear the third check box highlighted below:

    This setting could be enabled, for example, if you run a Health Check in Salesforce and choose to increase your security level. Note that the first two settings are enabled by default and cannot be modified by Salesforce end users.
  4. Click Save at the bottom of the Session Settings page.