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Conga Support

Error Showing when Exporting to Excel from Lightning

Question or Issue 

When you export to excel in lightning, you receive the following error: The file format and extension of 'download.xls' don't match. The file could be corrupted or unsafe. Unless you trust its source, don't open it. Do you want ot open it anyway?

Causes or Possible Causes 

This is a Microsoft error that is caused as a result of the method used to export information from Salesforce into excel.

Related Known Errors and Workarounds 

Because the error is produced by Microsoft, we cannot prevent it from firing. The workaround is to accept the warning and the document opens as expected.