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Conga Support

Conga Composer Cannot Communicate with Salesforce (Release 7)


Conga Composer is unable to connect to your organization's instance of Salesforce. This may be due to a server issue with Salesforce - click here to check status of Salesforce instance. 

  • Ensure “Lock Sessions to IP Address from which they originated” is disabled (Setup > Administration Setup > Security Controls > Session Settings)
  • Verify that the Session Timeout value is at least 30 minutes
  • Ensure the Conga Composer URL contains an “&Id=” parameter and that it is set to a valid ID
  • Don’t try to “Preview” a Conga Composer button. You must click it from a Salesforce record