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Conga Support

Invalid Grant: authentication failure

Cause

This Invalid Grant: authentication failure error messages appears in the Composer UI when a user launches their Composer button. The error occurs if a Salesforce user is frozen and attempts to launch Composer.

What to Do

Unfreeze the Salesforce user to resolve the error message. For more information on freezing or unfreezing User Accounts, see Freeze or Unfreeze User Accounts.