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Conga Support

Conga Sign Technical Requirements

To install and successfully use Conga Sign, you must have one of the following from each category:

Salesforce® Edition:

  • Performance / Unlimited
  • Enterprise
  • Developer
  • Professional

Salesforce® Products:

  • Sales Cloud
  • Service Cloud
  • / App Cloud
  • Health Cloud
  • Financial Services Cloud
  • Quote-to-Cash

Internet Browsers (latest version):

  • Google Chrome®
  • Mozilla Firefox®
  • Mozilla Firefox Settings
    To ensure Salesforce works optimally with Firefox, update the browser’s configuration settings.
  • Supported Browsers for Salesforce Classic
    Salesforce Classic is supported with Microsoft® Internet Explorer® version 9, 10, and 11, and Apple® Safari® version 11.x on macOS. The most recent stable versions of Microsoft Edge, Mozilla® Firefox®, and Google Chrome™ are also supported. There are some limitations.
  • Supported Browsers for Lightning Experience
    See the supported browsers and limitations for Lightning Experience.
    • Conga Sign does not support Salesforce Lightning in Microsoft® Internet Explorer® version 11. Some Conga Sign functions may continue to work but it is highly recommended to use a different browser, or to use Salesforce Classic when using Microsoft® Internet Explorer® version 11.
  • Microsoft Internet Explorer Settings
    If you use Internet Explorer, we recommend using the latest version that Salesforce supports. Apply all Microsoft software updates.
  • Recommendations and Requirements for All Browsers
    For the best experience and security, follow these guidelines.
    • For all browsers, enable JavaScript, cookies, and TLS 1.2. If TLS 1.2 isn’t available, enable TLS 1.1. Browsers that do not support TLS 1.1 or TLS 1.2 won’t be able to access Salesforce after we deactivate TLS 1.0. Deactivation has already occurred in sandbox orgs and concludes with production orgs on July 22, 2017.

    • Some features use iframes to work in Lightning Experience, so you must have the appropriate browser security settings for iframes to load correctly. Follow your browser’s instructions to enable working with iframes and third-party cookies. For example: In Internet Explorer, set the Launching programs and files in an IFRAME security setting to Enable or Prompt. In Safari, we recommend changing your privacy settings for cookies to Allow from websites I visit. In Chrome, make sure that Block third-party cookies and site data isn’t selected in the Content settings.
    • The minimum screen resolution required to support all Salesforce features is 1024 x 768. Lower screen resolutions don’t always properly display Salesforce features such as Report Builder and Page Layout Editor.

    • For Mac OS users on Apple Safari or Chrome, make sure the system setting Show scroll bars is set to Always.
    • Some third-party browser plug-ins and extensions can interfere with the functionality of Chatter. If you experience malfunctions or inconsistent behavior with Chatter, disable the browser's plug-ins and extensions and try again.

Template Software:

  • Microsoft Office® 2016 (Mac or PC)
  • Adobe Acrobat® XI, Acrobat Reader

Adobe LiveCycle PDFs are not supported.


Compatible with Salesforce1 and all mobile browsers when configured following the documentation.

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