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Conga Support

GlobalSign maintenance scheduled for July 29, 2018

GlobalSign, Conga Sign’s vendor for digital certificates, is planning a maintenance window on July 29th. There is a two hour outage from 3:00 pm – 5:00 pm ET on July 29th. The impact to Conga Sign customers is expected to be minimal, but given this translates to the early hours of Monday morning July 30th in APAC, there may be some impact.

Impact to Conga Sign Users:
During this maintenance window, all Sign transactions can be completed, but final documents will be waiting on their digital certificate and will not be available until after the maintenance window. The Conga Sign service will continue to attempt to retrieve the digital certificate during this window, so requests will queue up and complete after the maintenance window ends.